This page documents current problems that might be affecting your ability to access online library resources. The e-resources with known problems (and suggested workarounds, if appropriate) are listed below in alphabetical order.
If the information listed below does not solve your particular problem, click here to get help from a librarian.
All Ebsco databases
Problem: From EBSCO: “On Friday, 28 March 2014 your EBSCOhost databases and services may be intermittently unavailable while we perform network upgrades. The service window is scheduled to begin at 9:00 PM EDT. You may experience intermittent access to EBSCOhost products and services for the duration of the service window, which is scheduled to end at 11:00 PM EDT.” Status: This is a planned outage. Workaround: If you encounter an error, please select items from databases other than EBSCO. Contact us if you need help finding relevant databases in which to complete your search. Submitted by: MK Date submitted: 3/24/2014
Problem: If you're using Google Chrome or Safari web browsers to search the Journal List, you will notice that your results are sandwiched on top of each other.
Status: The Journal List vendor is aware of the problem and working to resolve it.
Workaround: Try using Internet Explorer or Firefox
Submitted by: MK
Date submitted: 4/17/2013
Problem: The program will occasionally not find the correct path to the data DVD.
Status: Unknown issue.
Relaunching the program should resolve the problem and the program will find the correct data path (P: drive - \\libdvd\researchinsight). Contact Burney Wong to set up software on an individual basis. This resource is also available in the business computer lab.
Date submitted: 9/24/12
Wireless (Pharos) printing
Problem: Trying to print via wireless network results in error connecting to port 28230.
Status: Configuration issue with the security software on the user's laptop.
Submitted by: BW
Date submitted: 3/26/12
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