Library >
Get Help >
E-resource Known Problems
E-resource Known Problems
This page documents current problems that might be affecting your ability to access online library resources. The e-resources with known problems (and suggested workarounds, if appropriate) are listed below in alphabetical order.
If the information listed below does not solve your particular problem, click here to get help from a librarian.
Oxford Reference
Problem: We are being directed to Loyola Law School's Oxford Reference site.
Status: We have contacted the vendor and are working to resolve this issue.
Workaround: none
Submitted by: RL
Date submitted: 6/11/2013
Journal List
Problem: If you're using Google Chrome or Safari web browsers to search the Journal List, you will notice that your results are sandwiched on top of each other.
Status: The Journal List vendor is aware of the problem and working to resolve it.
Workaround: Try using Internet Explorer or Firefox
Submitted by: MK
Date submitted: 4/17/2013
eBook Collection (EBSCOhost)
Problem: All of the ebooks in this collection should be able to be used by multiple readers at the same time. There is a known issue that is giving an error message of "book in use" on some, but not all, of the ebooks. EBSCO is working to resolve the problem.
Status: Reported to and acknowledged by EBSCO.
Workaround: none
Submitted by: MK
Date submitted: 4/16/2013
ERIC
Problem: All full-text PDFs at the ERIC site (http://www.eric.ed.gov) are unavailable.
Status:
- The vendor is aware of the issue and are working to resolve it. The problem began on August 6 and there is no expected date for correction.
-
9/3/12: Eric Documents (ED) full text links lead to the following message: "A limited number of ERIC full-text documents are available at this time due to privacy concerns about information contained in some of the collection. Although the documents in ERIC had been publicly available in microfiche for many years, the advent of the Internet has amplified the possibility that someone could make improper use of information in these ERIC documents. We are seeking to restore access to documents as soon as possible."
Workaround: Contact a librarian for help accessing full text through another means.
- Since ERIC documents are also held on microfiche, they can still be requested through Interlibrary Loan.
- If you would like to request a PDF (ERIC Document) to be returned online, please email ERICRequests@ed.govwith the record number (such as ED263102). Documents will be returned on a rolling basis and may take several weeks.
Submitted by: MK
Date submitted: 9/7/12
Gale databases
Problem: Not working off-campus at all, not working on-campus well.
Status: Appears to be a problem with the proxy server. A call has been opened with our service provider.
Workaround:
Submitted by: MK
Date submitted: 9/24/12
Date updated: 5/6/13
Research Insight
Problem: The program will occasionally not find the correct path to the data DVD.
Status: Unknown issue.
Workaround:
Relaunching the program should resolve the problem and the program will find the correct data path (P: drive - \\libdvd\researchinsight). Contact Burney Wong to set up software on an individual basis. This resource is also available in the business computer lab.
Submitted by:BW
Date submitted: 9/24/12
Wireless (Pharos) printing
Problem: Trying to print via wireless network results in error connecting to port 28230.
Status: Configuration issue with the security software on the user's laptop.
Workaround:
- Visitors on Guest Wireless Network: Print from an Information Commons computer.
- LMU Students: Print from Information Commons computer if in a hurry. Visit the Student Innovation Center for assistance reconfiguring the settings on your laptop.
Submitted by: BW
Date submitted: 3/26/12