This page documents current problems that might be affecting your ability to access online library resources. The e-resources with known problems (and suggested workarounds, if appropriate) are listed below in alphabetical order.
If the information listed below does not solve your particular problem, click here to get help from a librarian.
Problem: We are being directed to Loyola Law School's Oxford Reference site.
Status: We have contacted the vendor and are working to resolve this issue.
Submitted by: RL
Date submitted: 6/11/2013
Problem: If you're using Google Chrome or Safari web browsers to search the Journal List, you will notice that your results are sandwiched on top of each other.
Status: The Journal List vendor is aware of the problem and working to resolve it.
Workaround: Try using Internet Explorer or Firefox
Submitted by: MK
Date submitted: 4/17/2013
eBook Collection (EBSCOhost)
Problem: All of the ebooks in this collection should be able to be used by multiple readers at the same time. There is a known issue that is giving an error message of "book in use" on some, but not all, of the ebooks. EBSCO is working to resolve the problem.
Status: Reported to and acknowledged by EBSCO.
Date submitted: 4/16/2013
Problem: All full-text PDFs at the ERIC site (http://www.eric.ed.gov) are unavailable.
9/3/12: Eric Documents (ED) full text links lead to the following message: "A limited number of ERIC full-text documents are available at this time due to privacy concerns about information contained in some of the collection. Although the documents in ERIC had been publicly available in microfiche for many years, the advent of the Internet has amplified the possibility that someone could make improper use of information in these ERIC documents. We are seeking to restore access to documents as soon as possible."
Workaround: Contact a librarian for help accessing full text through another means.
Date submitted: 9/7/12
Problem: Not working off-campus at all, not working on-campus well.
Status: Appears to be a problem with the proxy server. A call has been opened with our service provider.
If you're on campus, try removing the proxy snippet.
· Biography in Context http://ic.galegroup.com/ic/bic1?userGroupName=loym48904
· Business Insights Global http://infotrac.galegroup.com/itweb/loym48904?db=BIG
· Opposing Viewpoints in Context http://infotrac.galegroup.com/itweb/loym48904?db=OVIC
Gale Virtual Reference Library doesn't seem to be affected.
Date submitted: 9/24/12Date updated: 5/6/13
Problem: The program will occasionally not find the correct path to the data DVD.
Status: Unknown issue.
Relaunching the program should resolve the problem and the program will find the correct data path (P: drive - \\libdvd\researchinsight). Contact Burney Wong to set up software on an individual basis. This resource is also available in the business computer lab.
Date submitted: 9/24/12
Wireless (Pharos) printing
Problem: Trying to print via wireless network results in error connecting to port 28230.
Status: Configuration issue with the security software on the user's laptop.
Submitted by: BW
Date submitted: 3/26/12
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